Are there....
Regular maintenance includes periodic filter replacements according to the manufacturer's guidelines and occasional cleaning or flushing of the system for optimal performance.
Did you know? Harvey Water Softeners supply and install Water Filter Systems. If you'd like to learn more, you can read more about our range of Water Filter systems here.
The only factors in owning a water softener that might be considered 'downsides' are the ongoing cost of salt, the cost of the softener and the space that it needs. However, the overwhelming feedback we get from our customers is that they are delighted with the benefits of their softener, so we've broken down why this is, and why a Harvey water softener is more than worth it:
The cost of salt
Salt is an important factor in making sure your softener is working properly, and it needs to be replaced regularly. It is the only ongoing maintenance cost, and the average family of four will use around £160 worth of salt per year. We sell high quality salt blocks at competitive prices in the Harvey salt store and will deliver it to your home.Space for the softener
When it comes to taking up space in your home, our innovative HarveyArc has been designed to be as compact as possible and fits nicely under the sink with room to spare, so that it's not obtrusive. If that’s not suitable for your home, you can use any small cupboard or even install the softener in the garage or outside in a purpose-built shelter, as long as there is access to the main water supply into the house. When you request a quote or more information from us, a Harvey expert will talk to you about your requirements and survey your home (either in person or virtually, using a video messaging service such as FaceTime), to establish the most suitable place to install.The cost of the softener
You have to pay for the water softener. It’s a significant cost, but most customers find that it’s well worth it for the benefits of having softened water. In addition, there are plenty of household savings to be had and we estimate that an average family of four can save up to £500 per year. Your heating system and appliances will become more efficient and less likely to need repairs or replacements, you'll need to use less cleaning products to get your house sparkling, and fewer products for baths and showers. We can offer flexible payment facilities to spread the cost. Harvey is the UK's number one brand for water softeners. Your Harvey water softener simply connects to your home water supply, slots under the sink, and begins the softening process. You can book a no-obligation demonstration with one of our experts to learn more about our water softeners - get in touch today. Book now
Despite higher upfront costs, reverse osmosis systems can be cost-effective over time by reducing the reliance on bottled water, energy costs and potential health-related expenses.
Did you know? Harvey Water Softeners supply and install Water Filter Systems. If you'd like to learn more, you can read more about our range of Water Filter systems here.
In-line water filter systems are compatible with most faucets and drinking taps, but it is important to check the product specifications to ensure compatibility with your specific faucet type.
Did you know? Harvey Water Softeners supply and install Water Filter Systems. If you'd like to learn more, you can read more about our range of Water Filter systems here.
ArcCare FAQs
We have the right to increase the subscription price each year, any price increase will be applied on the annual anniversary of your ArcCare plan.
Yes – you can do this when you set up your plan. First payment will be taken 15 days to 6 weeks after your installation depending on the date you have picked
On the date set out in your order confirmation email and subsequently each month on the same date.
If we cannot collect payment using your chosen payment method, we will email you to let you know and your ArcCare Plan will be put on hold. We will try to take payment again within 5 days, up to a maximum of 3 attempts. If we have still not been able to take payment after this, we will cancel the ArcCare Plan without liability and no refunds will be due to you.
You can contact the Harvey Team by calling on 01483753404 or by emailing customercare@harvey.co.uk.
No, we have different ArcCare plans depending on when your HarveyArc was installed. Please review our website page or talk to a Harvey employee on 01483 753404 to discuss which ArcCare plan works best for you. Your ArcCare plan will start from the day you set up your Direct Debit.
We can help you with that – you can keep your existing plan in place and we can help with the uninstallation and reinstallation of your water softener (subject to our then current fees).
No, you will not be entitled to a refund of any payments made before the cancellation of your plan takes effect.
For all other ArcCare plans, you can cancel your ArcCare plan at anytime by giving 30 days' notice to customercare@harvey.co.uk. However, if you are signed up to ArcCare Aftercare and wish to cancel in the first 12 months, you will be liable to pay the remaining monthly payments up to and including the annual anniversary of your plan.
Provided you have an active subscription plan and all payments have been made in accordance with the plan, if your water softener breaks beyond economical repair, then we will replace your water softener at no cost to you within the first 20 years of its life (exclusions may apply as set out in our ArcCare Subscription Terms found here).
Your direct debit is set up via our partners at GoCardless, you will receive an email requesting your details. We will never ask you for these, all data is managed and handled by GoCardless for your added security
If a filter replacement is included in your plan, this will occur yearly during your water softener health check.
We will contact you when your water softener health check is due so that we can schedule an appointment for you. You must inform us of any changes to your contact details so we can contact you. In the event that we are not able to reach you and your water softener health check is not completed, this may affect your ongoing cover.
At the end of each full year. You can notify us of amendments to your plan in the first 14 days or on an annual anniversary of your plan.
You can order more salt via the MyHarvey app, or via our website on the Harvey Shop – you can also adjust your package to suit on an annual anniversary of your plan.
Your salt deliveries will occur during your water softener health check each year.
Salt volume is based on 1 Pack (2 blocks) per person in the household, per month. So 2 people living at the address will mean a delivery of 24 packs (48 blocks) at the end of year one
