Can I select a specific direct debit date
18 June 2026
Some payment plans may allow flexibility when choosing your preferred direct debit
collection date.
Availability depends on:
- your agreement type
- billing schedules
- account setup timing
If you would like to request a different payment date, please contact us and we will
advise whether changes can be arranged.
Direct Debit Set Up
Need help with your payment plan?
If you need support with your water softener direct debit, instalment plan, or financing arrangement, our customer servi...
Direct Debit Set Up
What happens if my direct debit fails
If a direct debit payment fails, we will normally attempt to contact you to help resolve the issue quickly. A failed pay...
Direct Debit Set Up
What date will my direct debit be taken
Your direct debit payment date is normally confirmed when your agreement is set up. Depending on your arrangement: payme...
