What happens if my direct debit fails
18 June 2026
If a direct debit payment fails, we will normally attempt to contact you to help resolve
the issue quickly.
A failed payment could happen for several reasons, including:
- insufficient funds
- expired bank details
- cancelled mandates
- banking errors
Depending on your agreement, we may:
- retry the payment
- request updated bank details
- temporarily pause services linked to the account
- contact you regarding alternative payment methods
To avoid disruption, we recommend updating your details as soon as possible if your
bank account information changes.
Direct Debit Set Up
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