How do I know if I’m on a direct debit
18 June 2026
You can usually confirm your water softener direct debit by:
- checking your bank statements
- reviewing your confirmation email or agreement
- logging into your customer account if applicable
- contacting our support team
Direct debit payments will normally appear on your bank statement with a Culligan
Harvey payment reference.
If you cannot locate your payment information, please contact us so we can help
verify your account details.
Direct Debit Set Up
Need help with your payment plan?
If you need support with your water softener direct debit, instalment plan, or financing arrangement, our customer servi...
Direct Debit Set Up
What happens if my direct debit fails
If a direct debit payment fails, we will normally attempt to contact you to help resolve the issue quickly. A failed pay...
Direct Debit Set Up
Can I select a specific direct debit date
Some payment plans may allow flexibility when choosing your preferred direct debit collection date. Availability depends...
