How is my direct debit set up
18 June 2026
Your water softener direct debit is normally set up when you confirm your order or
service agreement with Culligan Harvey.
Once your agreement has been completed:
- your bank details are securely processed
- a Direct Debit mandate is created
- you receive confirmation of your payment arrangement
- your monthly payment schedule is activated
If you have chosen a water softener financing or instalment option, your agreed
monthly amount will be collected automatically on the scheduled payment date.
In most cases, your direct debit confirmation will include:
- your payment amount
- collection frequency
- first payment date
- agreement reference details
If you are unsure whether your direct debit has been successfully set up, our
customer support team can confirm the status of your account.
Direct Debit Set Up
Need help with your payment plan?
If you need support with your water softener direct debit, instalment plan, or financing arrangement, our customer servi...
Direct Debit Set Up
What happens if my direct debit fails
If a direct debit payment fails, we will normally attempt to contact you to help resolve the issue quickly. A failed pay...
Direct Debit Set Up
Can I select a specific direct debit date
Some payment plans may allow flexibility when choosing your preferred direct debit collection date. Availability depends...
