What happens if my return is lost or damaged?
16 September 2024
If you suspect your return has become lost or damaged, we recommend first contacting the courier service that you used to return your items. We would also recommend sending your return via a tracked service
Direct Debit Set Up
Need help with your payment plan?
If you need support with your water softener direct debit, instalment plan, or financing arrangement, our customer servi...
Direct Debit Set Up
What happens if my direct debit fails
If a direct debit payment fails, we will normally attempt to contact you to help resolve the issue quickly. A failed pay...
Direct Debit Set Up
Can I select a specific direct debit date
Some payment plans may allow flexibility when choosing your preferred direct debit collection date. Availability depends...
Direct Debit Set Up
What date will my direct debit be taken
Your direct debit payment date is normally confirmed when your agreement is set up. Depending on your arrangement: payme...
Direct Debit Set Up
Water softener instalment options
A water softener instalment plan allows you to spread the cost of your system across monthly payments rather than paying...
Direct Debit Set Up
How to pay for water softener
We offer a range of water softener payment options to suit different households and budgets. Depending on your agreement...
